Minneapolis, MN, US
Below is specific information for you to consider about this position.
Job Title: Transportation - Dispatcher/Scheduler - (SY 2024-2025) and Requisition ID number: 102230
Close Date: 11:59 PM on 02/10/2025
Organizational Unit: Transportation, Regular Ed Transp. (10001655)
Site: Transportation (0750)
FTE: 1.0; this is based on full-time equivalency with 1.0 being a full time
Union: Transportation(09)
Functional Area: Administrative
A resume and cover letter are mandatory to apply for any position.
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Scheduled Hours are TBD. Salary range is $29.58 (Step1) - $31.71 (Step8) an hour.
The top 3 Essential Functions of this position are
- Answers customer service telephone, provides general information, and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within the scope of authority and training; duties may vary according to job assignment.
- Receives calls from MPS drivers as well as contracted drivers, and other MPS staff regarding transportation issues; relays pertinent information concisely and organized; maintains communications as necessary.
- Assists with scheduling bus routes, stops, equipment assignments, field trips, and special events.
SUMMARY
Under general supervision, answers phone calls requesting assistance and information from students experiencing homelessness and students in out-of-home placement based on McKinney Vento rights and ESSA in an efficient and timely manner; interviews callers and provides customer service information; dispatches and schedules MPS transportation staff as directed outside the city of Minneapolis and require additional steps to route; The routes often fall under the McKinney Vento Homelessness Assistance Act is a federal law that protects educational stability for students in temporary or transitional living situations (homeless) or the Every Student Succeeds Ace (ESSA) protects educational stability for students in out-of-home placement (foster care); ensures that students are routed within the change date cycle; troubleshoots any errors with the team that supports these students; including communicating with the Homeless/Highly Mobile staff and school social workers; provides information and assistance to customers within the scope of authority; collaborates with staff to create a process for providing transportation for students participating in athletics or other after-school programming that does not provide transportation.
ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Answers incoming emergency and non-emergency calls; interviews callers and gathers details; relays information on traffic, timing, service locations, safety rules, state and Federal regulations, MPS policies and procedures, and standards for student behavior.
- Answers customer service telephone, provides general information, and determines specific service needs; uses computerized scheduling system and manual systems as needed; provides information within the scope of authority and training; duties may vary according to job assignment.
- Directs callers to the correct person or workgroup, or takes and relays messages as appropriate; also handles radio traffic.
- Prioritizes calls for service and determines appropriate personnel to respond.
- Receives calls from drivers and other MPS staff regarding transportation issues; relays pertinent information in a concise and organized manner; maintains communications as necessary.
- Assists with scheduling of bus routes, stops, equipment assignments, field trips, and special events.
- Notifies supervisors of unusual problems and problem trends.
- Performs basic clerical duties, including data entry, document processing, record keeping, and file maintenance.
- Coordinates dispatching of resources to resolve transportation service issues as needed.
- Inputs data to MPS computer systems on service requests, administrative information, activity logs, asset information, and other Transportation Department records; compiles data for reports.
- Responds to emergencies, and assists with emergency work as directed.
- Reports unsafe acts, conditions, accidents, and injuries; reports security issues and illegal activities.
- Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment
- Enthusiastically promotes the Superintendent’s goals and priorities in compliance with all policies and procedures.
- Maintains absolute confidentiality of work-related issues, records, and MPS information.
- Other duties or tasks may be assigned on an as-needed basis
- At times may be required to work outside normal business hours and work extended hours to accomplish the requirements of the position.
MINIMUM QUALIFICATIONS
Education, Training, and Experience Guidelines
High School Diploma or GED equivalent; AND one (1) year of customer service and computer experience; OR an equivalent combination of education, training, and experience as determined by Human Resources. Experience as an MPS School Bus Driver is preferred.
Knowledge of:
- Basic principles of record keeping and records management.
- Occupational hazards and safety precautions.
- Principles and practices of effective customer service.
- Radio & telephone communications protocols.
- Local and regional geographical area and road systems.
Skill in:
- Communicating clearly and concisely, and relaying details accurately.
- Entering data and numerical information into a computer system with speed and accuracy.
- Reading and understanding route maps and schedule information.
- Dealing tactfully and courteously with the general public.
- Attending to the special needs of children and parents.
- Following verbal and written instructions.
LICENSE AND CERTIFICATION REQUIREMENTS
A valid Minnesota State Commercial Driver’s License may be required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office and customer services environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job is in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.
ORGANIZATIONAL INFORMATION
- Bargaining Unit: Drivers/Transportation
- Grade: Schedulers
- FLSA Status: Non-Exempt
- Job Group: Transportation Operations
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Final candidates may be invited to interview with a committee. Final appointment to this position will be contingent upon passing a criminal background check.
COMMITMENT TO DIVERSITY:
Diversity is one of Minneapolis Public Schools core values and is essential to our goal of putting children first and making them college-ready. Diversity of our workforce provides us with a competitive advantage and allows us to better understand, communicate with and educate our diverse student body. Minneapolis Public Schools will not deny anyone the opportunity for training or employment because of race, color, creed, religion, national origin, gender or gender identity, marital status, status with regard to public assistance, disability, sexual orientation, age, family care leave status, or veteran status.
Minneapolis Public Schools strongly encourages diverse candidates to apply.
Posting Notes: | 12:01 AM On 02/10/2025 | Transportation, Regular Ed Transp. (10001655) | Transportation (0750) | Administrative
Nearest Major Market: Minneapolis